Industry: Private

Employment Type: Full Time

Work Hours: 8

Salary: $20 To $30/An Hour

Location: United States

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Full Job Description

Join Our Team as a 119 Call Handler!

Are you looking for an impactful career that allows you to make a difference in people’s lives? Our organization is seeking dedicated and compassionate individuals for rewarding 119 call handler jobs. This is an excellent opportunity to contribute positively to your community while being part of a supportive team.

About the Role

As a 119 Call Handler, you will be at the forefront of our emergency response team. Your primary responsibility will be to answer calls from the public seeking health advice and support. You will play a crucial role in assessing the needs of callers and determining the best course of action, all while providing excellent customer service skills.

Key Responsibilities

• Answer incoming calls to the 119 service with professionalism.
• Provide accurate and timely information to callers regarding health concerns.
• Assess the urgency of calls and provide appropriate guidance.
• Maintain detailed records of calls and interactions.
• Work closely with healthcare professionals and emergency services as required.
• Promote a positive and supportive environment for callers in distress.
• Participate in ongoing training to maintain knowledge and skills.

Qualifications

To thrive in this role, we are looking for candidates with a blend of experience and qualifications, including:

• Previous experience in customer service or health-related fields is an advantage.
• Strong communication skills, both verbal and written.
• Ability to remain calm under pressure and deal with sensitive situations.
• Proficient in using computer systems and software applications.
• Empathy and a genuine desire to help others in challenging situations.
• Ability to work shifts, including nights, weekends, and public holidays.

What We Offer

We understand the value of hard work and dedication, which is why we offer a comprehensive benefits package and a supportive working environment. Benefits include:

• Competitive salary starting at £23,000 per annum.
• Comprehensive training program.
• Generous holiday entitlement (28 days annual leave, including bank holidays).
• Opportunities for professional development and career progression.
• Access to employee wellness programs and support services.
• Flexible working hours and potential for remote work options.

Why Work with Us?

By joining us, you become part of an organization that values its employees and focuses on community wellbeing. We encourage diversity and inclusivity in our workforce and are committed to supporting our team members in their professional and personal growth.

Application Process

If you are ready to take on the challenge and make a difference in others’ lives, we invite you to apply for our 119 call handler jobs. To submit your application and find out more about this exciting opportunity, please apply on this page.

Conclusion

In summary, being a 119 call handler is about more than just answering phones; it’s about being the voice of support and assistance in times of need. If you possess the qualities we are looking for and want to be part of a team making a significant impact, we would love to hear from you. Join us today and be part of something extraordinary!

We can’t wait to welcome you to our team!